1. Information We Collect

We collect information necessary to provide our medical billing services, including:

Personal Information: Name, address, phone number, email address, date of birth, and Social Security number.

Health Information: Medical records, diagnosis codes, treatment information, insurance details, and billing records.

Financial Information: Insurance policy numbers, payment information, and billing history.

Technical Information: IP address, browser type, device information, and usage data when you visit our website.

2. How We Use Your Information

We use your information to:

• Process medical claims and billing on behalf of healthcare providers

• Communicate with insurance companies and patients regarding billing matters

• Verify insurance coverage and eligibility

• Manage accounts receivable and payment processing

• Comply with legal and regulatory requirements

• Improve our services and customer support

3. HIPAA Compliance

BillPayHealth is fully compliant with the Health Insurance Portability and Accountability Act (HIPAA) and all applicable privacy regulations. We maintain strict safeguards to protect your Protected Health Information (PHI).

We only access, use, and disclose your health information as permitted by law and as necessary to:

• Carry out treatment, payment, and healthcare operations

• Fulfill our contractual obligations with healthcare providers

• Comply with legal requirements and respond to lawful requests

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal or health information. We may share your information with:

Healthcare Providers: The medical practices and facilities we serve

Insurance Companies: To process claims and verify coverage

Business Associates: Third-party service providers who assist us in our operations and are bound by confidentiality agreements

Legal Authorities: When required by law or to protect rights and safety

5. Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest

• Secure servers and firewalls

• Regular security audits and assessments

• Employee training on privacy and security protocols

• Limited access to information on a need-to-know basis

6. Your Rights

You have the right to:

• Access your personal and health information

• Request corrections to inaccurate information

• Request restrictions on how we use or disclose your information

• Receive an accounting of disclosures

• Receive a paper copy of this Privacy Policy

• File a complaint if you believe your privacy rights have been violated

7. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal, regulatory, and contractual obligations. Medical billing records are typically retained for a minimum of seven years as required by law.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze site traffic, and improve our services. You can control cookie settings through your browser preferences.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children without parental consent.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date.